Customer Service Executive (Luxury)

Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits

We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

• Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions

• Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes

• Advise customers on product care, maintenance, and proper usage

• Record and update customer and service-related information accurately in the CRM system

• Manage and resolve customer issues or feedback in a professional and timely manner

• Coordinate with overseas service teams for repair and after-sales matters

• Handle administrative tasks to support daily after-sales operations

• Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

• Strong service mindset with a professional and customer-focused approach
• Excellent communication and interpersonal skills, with patience and empathy
• Confident in handling customer queries and resolving issues independently
• Good organisational skills with the ability to manage multiple tasks concurrently
• A collaborative team player with a proactive attitude
  Previous retail experience, especially within luxury or premium retail, is highly advantageous