Customer Care Officer (1 year) #FR

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Location: Kallang

Salary: up to $2,900 + enhanced bonus scheme upon completion of milestones

Work hours: Monday - Friday 8am - 5.30pm

Your new role

. Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

. Simultaneously handle multiple chats

. Provide appropriate solutions and alternatives timely to meet the KPIs.

. Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

. Payment arrangement (dunning block, instalment plan, payment deferment etc.)

. Other ad-hoc duties as assigned

What you'll need to succeed

. At least 1 years of relevant work experience in customer service and handling chat enquiries

. Strong customer service skills

. Excellent communication, written and interpersonal skills

. Ability to multitask, organize and prioritize work

. Ability to work independently while being a cohesive team member

What you'll get in return

This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [Confidential Information] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D