MAIN DUTIES AND RESPONSIBILITIES:
- Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
- Record all feedback and incidents reported to Command Centre onto the Daily Report.
- Check and monitor the smooth running of all automated car parks.
- Escalate abnormalities and system error detected to Operations/Technical Team.
- Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
- Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
- Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
- Prepare and submit CC Daily Report and HDB Feedback Report daily.
REQUIREMENTS:
- Candidate must possess at least Secondary School/O Level, Professional Certificate/NITEC
- Required language(s): English
- Preferably Non-Executive specialized in Customer Service or equivalent.
- Willing to work on Weekends, Public Holidays and on rotating shifts.
