Responsible for the day-to-day operations and administration of a Italian restaurant.
To provide and ensure operating standards are according to procedures and standards established by the F&B Department.
Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
Event planning and execution, work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest's expectation.
Attention to details, encouraging a culture of high standards throughout the team. High emphasis of customer service and management.
To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery.
Cultivate a motivated and high performing team that is clear and committed in delivering clear goals and target.
Ensure operational profitability, suggest and recommend improvements to achieve better sales target.
Administer for reservation list, staff roster, recruitment process, daily sales report, inventory report and other operation reports for management review.
Supervising of employee and provide training and development plan.
Ensuring the cleanliness of the outlet and periodic maintenance and preventive maintenance of the outlet's equipment and assets.
Other ad-hoc duties as required.
Job Requirements:
Candidate must possess at least 2-3 years relevant experience in casual/fine dining/event execution
Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
A customer-centric individual who thrives on learning and growing in the culinary and hospitality industry
