network connectivity , Printers, Microsoft Office, Networking, Microsoft 365, Software Applications, IT equipment inventory, Wi-Fi, email accounts, Software, IT administrative work, Internet, Hardware, Computers

email administration , Microsoft 365, User Provisioning, It Administration, Infrastructure Support, It Operations, Service Management, managed service providers, access management, workplace technologies, IT service management processes

O365, Remote Management, Endpoint Security, M365, Email Security, It Infrastructure, It Service Delivery, ITIL frameworks, mobile device provisioning, Security, ticketing environment

Aws, It Operation

Intune, Exchange Online, Microsoft 365, Azure Ad, ITSM platform, Entra ID, TCP/IP networking, Active Directory, Endpoint management, Teams, Sharepoint, Windows 11

Service delivery, Project management certifications, ITIL Foundation Certification, Vendor management, Microsoft Azure certification, Operational reporting

Power Bi, Power Automate, Excel, Microsoft 365 administration, Networking hardware and software troubleshooting

ticketing systems , O365, It Service Management, BMC Remedy, M365, Office 365 Administration, IT support, It Service Delivery, Office 365, Itil, System Administration, Microsoft 365, Service Desk Support, Microsoft Azure, 2nd line IT support, Microsoft Entra ID, Service desk, Autopilot, Help Desk, Helpdesk

Vulnerability Scanning, Microsoft Intune, Microsoft 365, Firewall Configuration, Siem, Log Analysis, Entra ID, endpoint protection, patch management tools, Active Directory, network fundamentals, MDR services

Servicenow, Itil Foundation, Microsoft Azure, cloud-based applications, Jira Service Management