IT Executive

. Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely.
. Diagnose and resolve hardware, software, network, and application issues in a timely manner.
. Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms.
. Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID
(Azure AD), and intune.
. Manage user accounts, access rights, device enrolment, and endpoint policies.
. Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure.
. Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets.
. Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses,
service subscriptions, and support contracts.
. Manage IT assets throughout their lifecycle, including procurement, development, maintenance, and disposal.
. Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices.
. Coordinate with vendors and service providers for support, maintenance, and procurement activities.
. Perform other duties and projects as assigned.
. Diploma or Degree in Information Technology, Computer Science, or a related field.
. Minimum 3 years of experience in IT support, desktop support, or systems administration.
. Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and
Intune.
. Strong knowledge of Window 11, Active Directory, TCP/IP networking, and endpoint management.
. Excellent troubleshooting, communication, and customer service skills.
. Well-organized, self-motivated, and able to work independently in a fast-paced environment.