ICT Operations Support Engineer

Work location: Queenstown/Jurong

Experience

• Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
• Experience supporting Microsoft 365 and workplace technologies.
• Experience working with vendors and managed service providers.
• Familiarity with IT service management processes and tools.

PreferredExperience

• Experience working within the Singapore Government ICT environment.
• Familiarity with WOG ICT processes, governance, and support models.
• Experience using Government ICT support portals such as:
• ITSM Portal
• SGMail Administration Portal
• EUSS Portal
• Experience supporting user provisioning, access management, email administration, and workplace technology services.