Apis, JIRA, Sdlc, Bpmn, Confluence, System integration concepts, AI-assisted tools, Visio, Business Analysis, Data flows, Agile delivery frameworks, Requirement management tools

system integration, human-centered design, design thinking methodologies, process flows, Business Analysis, process improvement, Visio, Regulatory Compliance, business requirement documents, risk management frameworks, policy issuance platforms, operations, user journeys, Lucidchart, process mapping tools, UAT planning, Stakeholder Management, Corporate Governance, back-end operations

Requirements Gathering, Confluence, Agile Methodologies, Scrum framework, Jira, Process Modeling, Azure DevOps, Sdlc, Visio, business analysis techniques

testing practices , Requirements Gathering, workflow analysis, Process Mapping, Project Delivery Methodologies, Business Analysis

Requirements Gathering, Confluence, Agile Methodologies, Scrum framework, Jira, Process Modeling, Azure DevOps, Sdlc, Visio, business analysis techniques

Scrum, Agile, Jira, Confluence, Business Analysis, Visio

JIRA, User story development, Product backlog management, Business Analysis, Agile delivery

Automation, Change management, Process improvement, Claims processes, Post-go-live verification, Risk controls, UAT execution, Regulatory Compliance, System enhancement, Fraud Management, BRD sign-off, STP opportunities, Operational training

Functional Specifications, Test Plans, Test Cases, User Acceptance Testing, business requirements gathering, UAT documentation, Business Analysis, Insurance Operations, Claims Processing, Process Documentation, Underwriting, insurance servicing, policy processing