Microsoft 365, Iso 27001, Vpn, Firewall, Entra ID, Windows endpoints, It Governance, antivirus endpoint protection tools, CRM ticketing systems, Zoom Phone

Data Management, Configuration, computer hardware, It Infrastructure, Networking, Cybersecurity, Installation, Troubleshooting, Software, digitalization projects, reporting systems

Computer hardware, Network, Computer Network Administration, AV Systems, Software, Telephony, End user operating systems, Troubleshooting

Generative AI e.g. Copilot ChatGPT, It Infrastructure Management, Hardware Software Troubleshooting, Active Directory Group Policy, Backup Disaster Recovery, Microsoft Windows Server Desktop Administration, Microsoft 365 Services, System Monitoring Performance Tuning, Network Support LAN WAN TCP IP DNS DHCP, Cloud Platforms AWS or equivalent, Cybersecurity fundamentals access control endpoint protection, Virtualization VMware Hyper-V

L3 Support, Windows OS, Microsoft Office 365, It Infrastructure, Network Administration, Ms Office, Asset Management, IP networks

Networking, Network Security, Firewalls, Information Technology, Ability To Work Under Pressure, Troubleshooting, Attention To Detail, Well Organised, Support retailers, Software, Team Player, Able To Work Independently, Hardware

Windows OS, Printers, Cybersecurity, Networks, Servers, Microsoft 365, IT operations setup and support, cloud platforms, basic networking concepts, end-user assistance, disaster recovery plans, Troubleshooting, backup procedures

User Documentation, Security updates, Technical support

Cyber Security, Business Process Management, Agile practices, Process improvement software and tools, Project management methodologies and tools

Nat, Microsoft Office, routing, Fortigate, Palo Alto, It Networking, Microsoft Azure, switching, GlobalProtect VPN, Cisco SD-WAN devices, Cisco SD-WAN, Palo Alto Prisma Cloud, panorama, firewall concepts