IT Executive

JOB SCOPE:

As part of the IT team, the IT Executive is responsible for the day-to-day IT operations of all stores and offices.

System / Network Administration

• Oversee the upkeep and maintenance of Windows servers, Microsoft AD, and Outlook 365.
• Administer and configure servers and network infrastructure, including switches, routers, firewalls, wireless components, and other network equipment/devices.
• Establish and set up networks by evaluating network performance issues, including availability, utilization, throughput, and latency planning and executing the selection, installation, configuration, and testing of equipment defining network policies and procedures and establishing connections and firewalls.
• Maintain network performance through network monitoring, analysis, performance tuning, troubleshooting, and escalation of issues to vendors when necessary.
• Secure the network by developing network access controls, monitoring, evaluation, and maintaining proper documentation.
• Perform daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and key processes review system and application logs and verify completion of scheduled jobs such as backups.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Provide periodic reports for capacity planning.
• Maintain data centre environmental and monitoring equipment.
• Protect the organisation's information by maintaining confidentiality.

L1 / L2 Business Support

• Maintain office equipment such as personal computers, networks, printers, and operations-related equipment such as POS systems and fingerprint devices.
• Troubleshoot, repair, and recover from hardware or software failures.
• Create, modify, and delete user accounts as requested.
• Manage IT requirements for new joiners and existing users.

Project Management

• Develop, maintain, and document installation and configuration procedures.
• Research and recommend innovative and automated approaches for system administration tasks where possible.
• Support infrastructure requirements and provide advice to the project team.

REQUIREMENTS:

• Good attitude and team player.
• Good technical troubleshooting skills for PC and server hardware.
• Well-organised with a structured thought process.
• Able to multitask and work under pressure.
• Ability to work independently and willingness to learn.
• Required to travel to stores for support when necessary.