Job Summary
Supervise and coordinate daily service staff operations to ensure high service standards and customer satisfaction. Manage customer feedback, assist in staff training and scheduling, and support overall restaurant operations in a fast-paced environment.
Responsibilities
- Supervise and coordinate service staff to ensure smooth daily restaurant operations
- Monitor and maintain service standards to achieve high customer satisfaction
- Address and resolve customer feedback and service-related issues promptly
- Assist in training staff to enhance skills and improve service quality
- Support staff scheduling to optimize workforce availability and restaurant efficiency
- Contribute to overall restaurant operations to maintain a productive and customer-focused environment
Required competencies and certifications
- Ability to work effectively in a fast-paced environment
- Willingness to work long hours, weekends, and public holidays
- Demonstrated strong sense of responsibility and teamwork
