Customer Service Executive

Roles & Responsibilities

Responsibility:

• Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
• Provide business reports to Management and client on a weekly/monthly basis

Requirement:

• Degree / Diploma in Business or any equivalent discipline.
• 3 years of working experience in order management or customer service.
• Excellent time management and interpersonal relationships at all levels, cross-function
• Strong analytical, problem-solving skills and good negotiation.
• Good verbal and written communication skills.
• Strong team player and ability to multi-task and takes strong ownership in task