System Engineer

Key Responsibilities

• Perform log analysis and root cause analysis using tools like Splunk
• Troubleshoot API integrations with local carriers such as iPhone activation flows
• Work with dependent platform teams to resolve upstream and downstream issues
• Provide L1 L2 L3 production support and incident management
• Communicate effectively with Japanese speaking stakeholders through email tickets calls and war rooms
• Collaborate with APAC teams in Singapore and India
• Create technical documentation and runbooks
• Contribute to automation initiatives including identifying repetitive tasks and building simple tools to improve efficiency

Required Skills and Experience

• 4 plus years of experience as a Systems Engineer Production Support Engineer or Application Support Engineer
• Strong experience with Java based applications SQL Splunk or similar tools and debugging APIs and distributed systems
• Experience working in production environments with incident response
• Strong understanding of system dependencies and integrations
• Japanese language proficiency verbal
• Comfortable working Singapore business hours

Nice to Have

• Experience in payments POS retail tech or FSI domains
• Familiarity with telecom integrations such as device activation flows
• Experience working with APAC stakeholders especially Singapore and Japan
• Exposure to automation such as scripts tools or bots
• Knowledge of observability tools including metrics tracing and alerting

Profile We Are Looking For

• Strong technical debugger with hands on production experience
• Comfortable handling complex system flows and integrations
• Able to stay calm during incidents or outages
• Excellent Japanese communication skills
• Technical depth is the priority
• Proactive in improving support processes through automation