TikTok Shop Live Account Manager

Lucid is a fast-growing TikTok Shop Partner Agency, working with top brands to drive e-commerce sales through live commerce and short-form content. We are looking for a dynamic Account Manager to manage brand partnerships, oversee live commerce operations, and support our TikTok live streamers to maximize performance.

This role requires a mix of account management, campaign planning, and operational execution to ensure successful TikTok Shop activations.

Key Responsibilities:

1. Account & Client Management

. Act as the primary point of contact for brand clients, ensuring seamless communication and execution of TikTok Shop campaigns.

. Develop and maintain strong relationships with clients, understanding their business goals and aligning them with Lucid's strategies.

. Provide regular reporting and performance analysis to clients, offering data-driven insights and recommendations.

. Work closely with TikTok's internal team to stay updated on platform trends, new features, and best practices.

2. Live Commerce Strategy & Planning

. Develop and implement live commerce strategies to maximize sales performance on TikTok Shop.

. Work with brands to identify hero products, promotions, and key messaging for live streams.

. Analyze competitor live selling strategies and optimize Lucid's approach accordingly.

3. TikTok Live Stream Management

. Assist and support streamers during live selling sessions, including troubleshooting technical issues and ensuring smooth execution.

. Provide real-time feedback and coaching to improve live performance, engagement, and conversion rates.

. Coordinate with brands to ensure timely product availability, pricing accuracy, and promotional details for each live session.

. Monitor and report on live stream metrics, making adjustments to improve results.

4. Live Selling Schedule & Talent Coordination

. Plan, manage, and optimize the TikTok Live selling calendar to ensure a consistent streaming schedule.

. Coordinate with streamers, brands, and internal teams to align on content themes, product highlights, and promotional events.

. Recruit, train, and onboard new live streamers to expand Lucid's talent pool.

. Ensure streamers have the necessary resources, scripts, and training to succeed.

5. Performance Tracking & Optimization

. Monitor live selling KPIs, including conversion rates, viewer retention, and sales performance.

. Use data analytics tools to measure success and adjust strategies accordingly.

. Continuously experiment with new content formats, engagement tactics, and sales techniques to improve results.

Key Requirements:

Keen in account management, influencer marketing, e-commerce, or live commerce.

. Strong understanding of TikTok Shop and live-selling strategies.

. Experience managing clients, handling campaigns, and delivering performance reports.

. Ability to multitask, manage multiple projects, and work in a fast-paced environment.

. Strong communication skills to liaise with brands, streamers, and internal teams.

. Passion for social commerce, e-commerce, and digital marketing.

. Knowledge of TikTok analytics and e-commerce trends is a plus.

Why Join Us

. Work with top brands and grow your expertise in TikTok live commerce.

. Be part of a fast-growing TikTok Shop Partner Agency.

. Competitive salary and growth opportunities.

. Fun and dynamic work environment with a passionate team.