Windows, Exchange, Backup and VMWare L1/L2 System Engineer
In depth knowledge and experience on Windows servers (2016/2019)
Active Directory, DNS, DHCP, File & Print servers, MS Cluster, Server backup, AD Federated
Services & Windows PowerShell.
Server Software / Hardware Management
Deploy, Configure, Manage and Troubleshoot Active Directory
Deploy, Configure, Manage and Troubleshoot Exchange 2016 and Exchange Online.
Experience on veritas netbackup - backup and restore process along with troubleshooting skills.
Deploy, Configure, Manage and Troubleshoot Esxi 7.0 and Virtual Servers running
Windows Servers
- Provide a point of escalation and support to the L1 Engineers.
- Participate in weekend maintenance activities, as required.
- Perform routine system administration duties in a Windows Active Directory environment.
- Monitor servers and troubleshoot problems.
- Produce appropriate documentation for server deployment, configuration, and related processes.
- Install and configure and maintain server operating systems and repair server hardware
VMWare VSphere 6.x
Experience or significant exposure to any of the following technologies:
VMWare VSphere and its features (vMotion, HA, DRS etc...) ESXi deployments
- VM creation, templates, snapshots and VM backup
- Administer and support VMware platform.
- Maintain appropriate documentation on virtualization.
- Provide a point of escalation and support to the L1 system engineers
- Monitor ESXi servers and troubleshoot problems
- Produce appropriate documentation for application deployment, configuration, and related processes.
- Responsible for the operations and upkeep of the private and shared virtualized environments.
- Work closely with other virtualization engineers on new implementations as well as maintaining the current environments.
- Act as a technical escalation point within Central Operations for virtualization specific issues.
- Responsible for implementing and supporting process and systems are in place to deliver highly available virtualization platforms.
- Creates documentation for environments, processes, technical training, and support procedures.
- Provides training and technical leadership to Tier I personnel.
- Provide additional support when necessary for backup and storage functions.
- Drives efficient and effective resolution of customer issues.
- Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.
- Must have working experience supporting, maintaining and administering core VMware technologies.
- Must have experience performing Enterprise level Project Implementation and support.
- Also must have strong working & technical knowledge.
- Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
- Must have Good verbal and written communications skills.
- Must have very strong problem solving and troubleshooting skills.
At least 4+ of working experience in the related field is required for this position
