Job Summary
You will proactively support and maintain the network infrastructure and operational stability of a leading financial institution, ensuring secure and continuous IT services within an enterprise banking environment.
Responsibilities
- Maintain daily network infrastructure and IT operations to ensure system stability and uninterrupted service
- Troubleshoot and resolve network, system, and connectivity issues promptly to minimize downtime
- Monitor and manage network environments including TCP/IP, routing, switching, firewalls, DNS, and VPN to uphold performance and security
- Administer user accounts, permissions, and access controls to protect system integrity and data security
- Participate in rotational shift coverage to provide continuous operational support
- Support IT audit activities by assisting in compliance checks and remediation efforts
- Assist with infrastructure enhancement projects and ad hoc technical initiatives as assigned by the Department Head
- Collaborate with internal stakeholders to facilitate smooth IT operations across the bank
Preferred competencies and qualifications
- Bachelor's Degree in Information Technology, Computer Engineering, or related discipline
- Experience in network operations, infrastructure support, or enterprise IT environments
- Familiarity with banking or financial institutions IT environments
- Proficiency in English and Mandarin to liaise effectively with Mandarin-speaking stakeholders
- Strong problem-solving skills to independently address technical challenges in a fast-paced setting
- Effective communication and coordination skills to work collaboratively within a team
