Support Technician

Job description

Key Responsibilities

• Provide first-level technical support to users and employees.

• Troubleshoot hardware, software, and network-related issues.

• Install, configure, and maintain computers, laptops, and other IT equipment.

• Set up and manage user accounts, passwords, and access permissions.

• Perform system updates, software installations, and routine maintenance tasks.

• Document incidents, support tickets, troubleshooting steps, and resolutions.

• Support cybersecurity initiatives, including updating antivirus patches on offline servers and promoting user security awareness.

• Liaise with vendors and escalate complex technical issues to senior engineers when necessary.

Requirements
Diploma, or Higher NITEC, in Information Technology, Computer Science, or a related field.

1-3 years of experience in IT support, helpdesk, or desktop support roles.

• Basic knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.

• Familiarity with Active Directory and user account management is an advantage.

• Good problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Customer-focused attitude with strong attention to detail.

• FRESH GRADUATES are welcomed

Preferred Skills

• Experience with antivirus management and cybersecurity best practices.

• Knowledge of TCP/IP networking, Wi-Fi, and VPN troubleshooting.

• IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent are advantageous.

• C++ Programming (preferred)