Senior IT Support Technician

Responsibilities

. Provide specialised technical support to project users, focusing on resolving Project IT equipment issues and facilitating the seamless onboarding of IT equipment to the central networks.

. Assist and guide users in onboarding standalone project PCs to the appropriate networks, including raising the necessary requests on their behalf where required.

. Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.

. Serve as the primary point of contact for managing and resolving technical tickets.

. Act as the liaison between users and Project System Administrators to ensure a smooth onboarding process.

Requirements

. Higher Nitec / Diploma in Information Technology, Computer Engineering, Computer Science or a related discipline.

. Minimum 2-3 years of relevant experience in IT technical support or desktop support.

. Experience in IT equipment deployment, PC configuration, system onboarding and network integration

. Able to troubleshoot hardware, software and network-related issues independently and provide timely resolutions.

. Experience in managing technical support tickets, tracking issues and coordinating escalations with relevant technical teams.

. Able to liaise effectively with users, IT support teams and system administrators to facilitate smooth technical onboarding.

. Good communication and interpersonal skills, with the ability to guide users through technical procedures.

Licence no: 12C6060