Company Overview
UnaBiz is a global massive IoT service provider and integrator that specialises in solution design, connectivity and data services across networks such as Sigfox and LoRa. Founded in 2016, the company is HQ in Singapore, with offices in Taiwan, Japan, France, and Spain. UnaBiz owns the Sigfox technology that connects over 14 million sensors for 1500 B2B customers on the global 0G Network.
Key Responsibilities
Monitoring & Incident Management
- Monitor IoT platforms, dashboards, and alerts to ensure device and system uptime.
- Detect abnormal behaviour (offline devices, data gaps, battery alerts, gateway failures).
- Perform first-level diagnostics and determine root cause (device, network, power, platform).
- Log, track, and manage incidents through to closure.
Technical Support
- Provide Level 1 / Level 2 support for IoT hardware, connectivity, and platform issues.
- Troubleshoot remotely or onsite via dashboards, logs, and configuration tools.
- Apply standard fixes (device reset, configuration update, firmware checks).
- Escalate complex issues to engineering or vendors with proper diagnostics and evidence.
Documentation & Reporting
- Maintain accurate support tickets, incident reports, and service records.
- Track recurring issues and highlight systemic problems.
- Produce basic operational reports (uptime, incidents, response times).
Basic Qualifications
- ITE, Polytechnic IT, Electronics, Electrical Engineering, Computer Engineering, or related field.
- 0-2 years of experience in technical support, IT support, NOC, or IoT operations
Benefits
. Rewarding career at a leading IoT company in Singapore
. Competitive compensation aligned with experience andskills
. Free transportation to and from office and home
. Complimentary lunch provided at the office
. Five working days per week
