Support Engineer

* **Job Title:** Integration/Support Engineer
* **Location:** Singapore (On-site at customer premises)
* **Employment Type:** Full-time

* **About the company:**
Our client is a global technology company, empowering telecom operators with mission-critical solutions.

* **Job Summary:**
We are seeking an Integration/Support Engineer to be embedded on-site with a major telecom operator in Singapore participating in the national Public Warning System. In this hybrid role, you will initially lead the systems integration, configuration, and validation of the cell broadcast platform in the client's Linux and Kubernetes environment. Over time, you will transition toward L1/L2 operational support and preventative maintenance, serving as the trusted technical and relational face on the ground while collaborating closely with our R&D and L3 support teams.

* **Company Culture:**
We operate in a multinational, fast-paced, and high-trust environment. While embedded directly on-site at customer premises, you will collaborate with engineering teams across Europe, thriving on consulting-style autonomy, proactive problem-solving, and continuous learning.

* **Responsibilities:**
* Integrate the cell broadcast platform into the client's Linux and Kubernetes environment, managing configuration, deployment, and validation.
* Conduct day-to-day operations, including system health checks, performance monitoring, capacity/log housekeeping, and preventive maintenance.
* Detect, diagnose, and resolve L1/L2 technical incidents within contracted SLAs, and escalate complex issues to L3/R&D teams in Europe with detailed technical qualification.
* Own incident tickets end-to-end, maintaining regular communication with customer stakeholders and keeping ticketing tools updated.
* Prepare, execute, and validate system changes, upgrades, maintenance windows, pre/post checks, and rollback plans.
* Support live alert tests and operational exercises in coordination with the customer and national authorities.
* Join weekly and ad-hoc client meetings, contribute to monthly operational reporting, and participate in an on-call rotation (starting with standard business hours, transitioning to shift-based + on-call).
* Write, update, and maintain comprehensive operational runbooks and technical documentation.

* **Required Qualifications (Must-Haves):**
* Strong Linux system administration, scripting, and hands-on incident troubleshooting experience with concrete practical examples.
* Practical working knowledge of containerization (Kubernetes) and VMware virtualization environments.
* Solid understanding of IP networking concepts, including routing, firewalling, and packet capture/analysis.
* Experience with monitoring tooling (Prometheus, Grafana) and version control (Git).
* Proven customer-facing communication skills and ability to manage client relationships professionally.
* Fluency in written and spoken English.
* Ability to leverage AI tools to increase efficiency and optimize delivery.

* **Preferred Qualifications (Nice-to-Haves):**
* Prior experience as a Resident Engineer or dedicated on-site Field Technical Engineer (FTE).
* Domain knowledge of Telecommunications, Public Warning Systems, or Cell Broadcast standards (CBC, CBE, 3GPP).
* Singapore Citizens / Permanent Residents preferred (EP holders also considered).

* **Success Metrics for the Role:**
* **High Agency & Autonomy:** You are comfortable operating without daily direct supervision or rigid playbooks, taking initiative to make sound decisions under ambiguity.
* **Client Ownership:** You naturally establish rapport and credibility with enterprise telecom clients as the face of the company on-site.
* **Curiosity & Technical Rigor:** You are driven to investigate underlying system issues, learn new architectures, and share operational improvements.

* **Hiring Process:**
Our hiring process typically includes:
1. Round 1: Interview with the local Lead in Singapore.
2. Round 2: Final interview with the Management team in Europe.