Customer Support Engineer

Overview

We are looking for a hands-on Technical Support Engineer to join our market data team. You will be responsible for supporting real-time data systems, investigating issues, and ensuring timely resolution of client-facing tickets.

This role is ideal for someone early in their career who enjoys troubleshooting, working with Linux systems, and digging into technical problems.

Key Responsibilities

· Monitor and respond to Jira support tickets in a timely and professional manner

· Investigate issues related to market data feeds, including data gaps, latency, and connectivity problems

· Perform root cause analysis and follow issues through to resolution

· Work closely with internal teams (engineering, network, operations) to resolve complex problems

· Analyze logs, scripts, and system behavior to diagnose issues

· Maintain and improve internal documentation and troubleshooting procedures

Technical Environment

· Linux (daily usage, troubleshooting, log analysis)

· Bash scripting

· Networking (TCP/IP, multicast concepts)

· Real-time market data systems

Requirements

Must-have:

· Strong willingness to learn and a can-do attitude

· Team-oriented mindset and good communication skills

· Comfortable working in a Linux environment (basic commands, logs, processes)

· Problem-solving mindset with attention to detail

Nice-to-have:

· Understanding of networking fundamentals (especially multicast)

· Basic scripting experience (Bash or Python)

· Ability to speak Chinese (useful for regional client interaction)

· Exposure to financial markets or market data systems

What We're Looking For

· Curious and open-minded individuals who like to dig deep into problems rather than applying quick fixes

· Someone who takes ownership of issues and follows through until resolution

· A team player who is comfortable asking questions and sharing knowledge

· Interest in understanding how systems work under the hood

Team & Environment

· You will be part of a small, collaborative team of 3 engineers

· High exposure to real-world production systems and client interactions

· Opportunity to grow technical skills in Linux, networking, and market data