Support Engineer, Associate

Job Summary

We are seeking an experienced AS400 Support Engineer to provide application support, maintenance, and troubleshooting for enterprise banking and business-critical systems running on IBM AS400 (IBM i) environments. The ideal candidate will have strong technical expertise in COBOL, RPG, CL, DB2, and batch job processing, along with hands-on experience in production support, incident management, and system enhancements.

Key Responsibilities

• Provide Level 2 / Level 3 application support for AS400 (IBM i) systems and business applications
• Monitor and support batch jobs, interfaces, and system processes to ensure smooth daily operations
• Investigate, troubleshoot, and resolve production incidents within SLA timelines
• Perform root cause analysis and implement preventive solutions for recurring issues
• Develop, maintain, and enhance COBOL, RPG IV, and CL programs based on business requirements
• Work with DB2 SQL for data extraction, analysis, and issue resolution
• Support deployment and release activities using change management tools such as Aldon
• Coordinate with business users, development teams, infrastructure teams, and external vendors for issue resolution and system improvements
• Prepare technical documentation, support manuals, and operational procedures
• Participate in system testing, deployment validation, and post-release monitoring
• Ensure compliance with IT governance, security standards, and operational procedures

Required Skills & Experience

• 4+ years of experience in AS400 / IBM i application support and development
• Strong knowledge of COBOL, RPG IV, CL, and DB2 SQL
• Hands-on experience with batch job monitoring and troubleshooting
• Experience in production support, incident management, and problem management
• Familiarity with change management and deployment tools such as Aldon
• Good understanding of application support processes and SDLC
• Strong analytical and troubleshooting skills
• Ability to work in a fast-paced production support environment

Preferred Skills

• Exposure to banking or financial services applications
• Knowledge of TAMIC online and batch processing
• Experience with API integrations, XML, JSON, and HTTP interfaces
• Basic understanding of middleware technologies and IBM MQ
• Exposure to mainframe environments and legacy systems

Key Competencies

• Problem-solving and analytical thinking
• Strong communication and stakeholder management skills
• Ability to work independently and collaboratively within teams
• Attention to detail and commitment to operational excellence