Supervisor, Operations

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operational activities, ensuring manpower accountability, maintaining housekeeping standards, and upholding quality control. This role serves as a key link between on-ground staff and management, ensuring smooth execution of tasks and effective communication across teams.

KEY RESPONSIBILITIES:

Task Management

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.

Quality Control

• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.

Coordination & Communication

• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and escalate concerns when necessary.

Administrative Support

• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.

Performance Metrics (KPIs)

Area Key Metrics

Task Management

- 100% completion of assigned tasks within shift
- Accuracy of handovers

Manpower

- Staff punctuality and attendance rate
- Training completion for new hires
- Quality of shift debriefs

Housekeeping

- Storage compliance (all items returned)
- Linen clearance turnaround time
- Accuracy of photo documentation

Quality Control

- QC compliance rate (e.g., % of tasks meeting standards)
- Number of issues resolved on shift

Coordination

- Timeliness of communication with OIC/Duty Manager
- Resolution rate of ground issues

Administration

- Accuracy of salary pay-out assistance
- Timely completion of ad-hoc assignments

Qualifications & Skills

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.

Compulsory: Forklift Licence