Supervisor

As a Supervisor, you ensure efficient F&B outlet operations, working under Operation Executives. You oversee daily functions, maintain quality standards, and support overall outlet effectiveness, contributing to a top-notch customer experiences.

身为主管,您需确保餐饮门店的高效运营,并在运营执行官的指导下工作。您负责监督日常运作,维持质量标准,支持门店的整体效率,为顾客提供一流的体验做出贡献。

Responsibilities (Key Result Areas & Activities) 职责(关键结果领域与活动)

• Manage and actively participate in day-to-day business operations, including cashiering, beverage preparation, toasting, outlet opening and closing管理并积极参与日常业务运营,包括收银、饮品准备、烘烤、门店开关门等工作
• Achieve sales targets and maintain outlet profitability达成销售目标并保持门店盈利
• Collaborate closely with the team to ensure smooth outlet operations and efficiency与团队紧密合作,确保门店运营顺畅、高效
• Take charge of inventor management, procurement, stock levels, and staff management, including scheduling, within the outlet负责门店的库存管理、采购、库存水平和员工管理,包括排班安排
• Ensure compliance with all relevant policies, standards, guidelines, and regulatory requirements确保遵守所有相关政策、标准、指导方针和法规要求
• Uphold excellent customer service standards within the outlet在门店内维持卓越的客户服务标准
• Enforce safety and food hygiene standards in the outlet执行门店的安全和食品卫生标准
• Perform any other ad-hoc duties as assigned. 完成任何其他临时分配的任务

Required to - KNOW (Skills, Knowledge & Behaviours) 所需技能(技能、知识与行为)

• Minimum 3 years of relevant supervisory experience in F&B environment至少3年相关的餐饮行业主管经验
• Diploma/Degree in Hospitality, F&B management, or any related fields拥有酒店管理、餐饮管理或相关领域的文凭/学位
• Good knowledge of F&B industry will be an added advantage具备餐饮行业相关知识者优先
• Good delegation, planning, and execution skills required具备良好的分配、规划和执行能力
• Quick decision-making and problem-solving skills, good interpersonal skills具备快速决策和解决问题的能力,良好的人际交往技巧
• Able to lead, retain and motivate staff能够领导、留住并激励员工
• Able to work in fast pace-environment and under pressure能够在快节奏的环境中工作并承受压力
• Customer oriented and availability to work on weekend and public holidays以客户为导向,并愿意在周末和公共假期工作

Working Location: NTU Canteen B (pioneer area)