Job Description

Job Summary

Supervise and coordinate daily service operations to deliver efficient, high-quality customer service in a dynamic environment.

Responsibilities

Supervise daily service operations to ensure smooth and efficient customer service delivery
Assign duties and arrange work schedules for service staff based on operational needs
Monitor service staff performance to maintain high standards of customer service
Handle customer enquiries, feedback, and complaints professionally to enhance customer satisfaction
Train and guide new employees on service procedures, company policies, and workplace standards
Maintain cleanliness and organization of dining areas and service stations to uphold hygiene standards
Coordinate with kitchen and other departments to ensure timely and accurate service delivery
Monitor staff attendance, work discipline, and daily service activities to support operational effectiveness
Assist management in identifying and implementing improvements to service quality and operational efficiency