Job Description

About the Role

We are seeking a poised and service-driven Supervisor acts as a frontline leader who bridges the gap between frontline staff and upper management, overseeing daily workflows, team performance, and operational safety.

Key Responsibilities

Direct daily workflows, assign tasks, and monitor team productivity to meet company targets.
Plan and manage employee schedules, attendance, and shift coverage.
Onboard new hires, provide hands-on training, and conduct regular performance evaluations.
Mediate staff disagreements, address behavioral or performance issues promptly, and handle escalated customer service concerns.
Relay updates and policies between upper management and team members, providing feedback on operational challenges.
Enforce company policies, industry regulations, and workplace safety standards.