Supervisor, Customer Service Cum Operations

Job Summary:

We are seeking a proactive and experienced professional to oversee customer service and operations in our international freight forwarding business. The ideal candidate will manage end-to-end shipping coordination, ensure timely and accurate communication with clients and partners, and drive operational excellence across air, sea, and cross-border logistics.

Key Responsibilities:

Shipping Coordination & Execution

• Coordinate international shipments via Air, Sea, and Cross-border Trucking with overseas agents.
• Organize export bookings with carriers and ensure timely documentation.
• Liaise with local transporters for pickup and delivery arrangements.
• Create and manage shipments using the freight operating system, including costing and execution.

Customer & Partner Communication

• Respond to overseas shipping inquiries with professionalism and accuracy.
• Communicate with local and overseas clients to confirm shipping arrangements.
• Distribute pre-alerts and shipping updates to relevant stakeholders.
• Issue Notice of Arrival (NOA) and Delivery Orders (DO) to shipping agents.

Procurement & Cost Management

• Source competitive freight rates from carriers, airlines, and master loaders.
• Conduct freight cost analysis and develop cost-saving strategies.

Experience & Education

. Minimum 3 years of experience in Shipping & International Freight Forwarding.

. Diploma or higher in Logistics, Supply Chain, or related field.

Skills & Competencies

. Strong command of English and Mandarin (spoken and written).

. Proficient in Microsoft Word, Excel

. Customer-centric mindset with excellent interpersonal and problem-solving skills.

. Ability to work independently and manage multiple priorities.

Equal Opportunity Statement:

We are committed to fair and merit-based employment practices. All applications will be considered based on skills, experience, and ability to perform the job.