Responsibilities:
Customer Service and Admin
- Receive orders from customers and ensure customer requests are met.
- Create quotes for internal and external customers.
- Recommend pricing for clients to ensure profitability
- Analyse the pricing and profitability of each client
- Understand pricing for logistics services and quote to clients accordingly
- Liaise with transport providers to book transport as requested by clients
- Process proof of delivery and send copies to customers
- Work closely with Operations Supervisor to ensure all customer requests are fulfilled
- General administration and managing the office
- Maintain contracts for internal and external
- Commercial mindset and perform analytics to ensure the overall business is profitable
Billing
- Detect errors in billing processes and make appropriate corrections.
- Support other departments and personnel in billing processes.
- Maintain registration, batching and coding for billings.
- Assist and support audit teams in verifying bills and billing data.
- Implement quality billing practices and procedure
- Supervise and manage all billing processes.
- Resolve complex billing issues.
- Initiate and implement innovative logistics in billing functions.
- Verify and assess all bills before processing.
- Assess purchase orders and vendor payments. Process all billing transactions
- Issue billing adjustments
- Print, validate and mail customer refund checks
- Work with the compliance department on all DOI inquires
- Interface with internal customer service on customer inquiries
- Process past due invoices and failed billing
- Report process flow issues to Billing Supervisor
Requirements:
- Diploma in business, accounting or similar required
- Strong business acumen
- Knowledge of contract logistics a plus
- Excel knowledge required
- Powerpoint knowledge preferred.
- 3 +years experience in accounting department environment or;
- 3+ years performing sales support function
- Experience with Analytical tools (PowerBI, Tableau) a plus
- Experience Cargowise a plus
