Snr Desktop Support Engineer

Position: Snr Desktop Support Engineer

Location: Changi Airport

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities:

. Provide end-user computing device (EUCD) support and troubleshooting

. Manage and deploy laptops and related hardware

. Handle incidents and service requests via ServiceNow

. Support Microsoft 365 applications and services

. Administer Microsoft Active Directory (AD)

. Provide support for Mac and Apple devices

. Ensure high-quality customer service and user satisfaction

. Adhere to ITIL best practices (preferred)

Requirements:

. Experience in EUCD support and deployment

. Proficiency in Microsoft 365 and Active Directory

. Familiarity with ServiceNow or similar ITSM tools

. Hands-on experience with Mac and Apple product support

. Good communication and customer service skills

. ITIL certification or knowledge is an advantage