Application Support Engineer (Banking exp. mandatory))

As part of the Global Market IT Application Production Support (APS) team, this role involves providing 1st and 2nd line support for multiple critical systems utilized by Front Office traders worldwide.

Responsibilities:

. Manage/Own P1/P2 incidents and problems end to end.

. Assist troubleshoot and resolving incidents and problems on supported application.

. Monitor and maintain system health and performance.

. Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

. Improve our monitoring and alerting tools to be more proactive on incident resolution and prevention.

. Liaises with upstream and downstream systems support teams as appropriate.

Shift Rotas:

. Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Requirements:

. 5 to 15 years experience of experience preferred

. Proficient in python and SQL

. Good business knowledge of Rates, FX and Credit business and other fixed income products.

. ITIL basic knowledge or understanding between incident tickets and problem tickets.