ServiceNow Developer

Job role: ServiceNow Developer

Contract Duration: 1 Year (Renewable, subject to client approval)

Work Location: Singapore

Job Description

Role Overview

We are looking for an experienced ServiceNow Developer to support the implementation, enhancement, and operational support of a self-hosted ServiceNow platform deployed on AWS within the Autonomous Cloud Environment (ACE). The role focuses on development, configuration, and continuous improvement of ServiceNow ITSM modules, Service Catalog, CMDB, and Service Portal while ensuring platform stability and alignment with organizational processes.

Key Responsibilities

ServiceNow Platform Development

Develop, configure, and enhance ServiceNow platform capabilities across ITSM modules.

Manage code promotion across environments (Dev, SIT, QA, Production) using update sets.

Resolve deployment conflicts and ensure governance and change approvals are followed.

Implement platform improvements, enhancements, and operational support activities.

Service Catalog & ITSM Development

Design and enhance Service Request (SR) catalog items and service catalog workflows.

Modify catalog forms, fields, variable sets, validations, and reference qualifiers.

Develop and maintain:

Catalog Client Scripts

UI Policies

Script Includes

Business Rules

Flow Designer workflows

Configure approval processes and fulfillment workflows including automated and manual tasks.

Implement event integrations and payload transmission through APIs and queues.

SLA & Knowledge Management

Configure and maintain SLA definitions and logic for service requests.

Develop and maintain Knowledge Base articles, governance, and user access criteria.

Support tenant onboarding processes within shared services environments.

Service Portal Development

Enhance and maintain ServiceNow Service Portal.

Implement taxonomy, tagging, and catalog categorization improvements.

Optimize portal usability and performance for multiple environments.

CMDB & CSDM Implementation

Configure CMDB components including services, service offerings, and configuration items.

Support CMDB foundation data setup and environment-specific configuration.

Ensure alignment with Common Service Data Model (CSDM) standards.

Map technical infrastructure to business services for impact analysis and service mapping.

Testing & Deployment Support

Support UAT, OSAT, and production validation activities.

Implement fixes and enhancements based on testing feedback.

Ensure smooth deployment and production readiness.

Documentation & Knowledge Transfer

Maintain system documentation including:

System Design Documents

Runbooks

Playbooks

BRD / SDD documentation

Support knowledge transfer and handover to operations and support teams.

Required Skills

Strong hands-on experience with ServiceNow Development

Expertise in ITSM modules, Service Catalog, CMDB, and Service Portal

Experience with:

JavaScript

Business Rules

Script Includes

Client Scripts

UI Policies

Flow Designer

Experience managing update sets and deployments across environments.

Understanding of CSDM and CMDB best practices.

Experience integrating ServiceNow with APIs and external systems.

Familiarity with AWS hosted environments is a plus.

Preferred Experience

Experience supporting enterprise ServiceNow platforms.

Exposure to multi-tenant environments and onboarding processes.

Experience in platform governance, release management, and operational support.

Key Deliverables

Stable and scalable ServiceNow platform.

Efficient Service Catalog and ITSM workflows.

Accurate CMDB aligned with CSDM.

Well-documented systems and smooth operational handover.

EA License # 14C6941