Job Description

Team Leadership

Lead and support technicians and support staff to achieve departmental KPIs and service standards.
Monitor team performance, attendance, productivity and work quality, providing coaching where required.

Service Operations

Support the HOD in managing the daily operations and service standards of the Technical Service Department.
Coordinate manpower planning, technicians schedules, job assignments and deployment to ensure timely and efficient service delivery.
Work closely with internal teams to resolve operational issues and support smooth customer service delivery.
Serve as the operational escalation point for day-to-day issues by resolving routine operational matters and escalating issues requiring further review or decision-making to the HOD where appropriate.

Spare Parts & Quality

Oversee spare parts inventory, stock availability and procurement coordination.
Monitor repair quality, documentation and service processes, and follow up on corrective actions and improvements.

Administration & Improvement

Manage departmental administration, service records and KPI reporting.
Support departmental projects, system enhancements, digitalisation and process improvement initiatives, as well as other duties assigned by the HOD.

Job Qualifications

Diploma or Degree in Engineering or a related discipline
Minimum 3 years of relevant experience in technical service, after-sales service, repair operations, or service operations.
Proven experience in leading or supervising a team of technicians or service support personnel.
Strong leadership, communication, interpersonal, organisational, and problem-solving skills.
Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment.
Proficient in Microsoft Office applications
Customer-focused with a strong commitment to operational excellence and continuous improvement.