Service Support Executive

Brief Summary

• Provide end-to-end coordination support to a service operations team, keeping schedules, documentation, and follow-ups on track. Be the key administrative anchor who helps deliver a smooth customer experience and timely service completion.

Responsibilities

• Coordinate preventive maintenance schedules, service requests, and urgent breakdown calls with internal stakeholders Prepare service quotations, contracts, and other service-related documents according to required formats and timelines Maintain accurate service records, trackers, and databases to support day-to-day operations Follow up on service job progress to ensure timely completion and proper closure of service activities Liaise with customers, service team members, and external parties on service coordination matters Support spare parts ordering, inventory tracking, and warranty administration documentation Generate operational reports and summaries to support team reviews and performance tracking Use office productivity tools to compile reports, trackers, and service documentation Update relevant information in the company's system to support service coordination and inventory visibility Support general administrative tasks and ad-hoc coordination activities as required

Requirements

• Diploma in related discipline At least 3 years of experience in service coordination, customer support, service administration, or operations support Strong stakeholder coordination skills and ability to manage multiple service requests concurrently Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint) Comfortable working with ERP or similar systems for documentation and coordination work Strong attention to detail, organised working style, and ability to keep records accurate Positive, collaborative approach when working with cross-functional teams and customers