Job Description

Our client is a well-established regional solutions provider serving the scientific, healthcare, laboratory, and medical sectors. They are seeking a highly organized and customer-focused Service Support Executive to support the daily operations of their Service Team.

This role plays a critical part in ensuring smooth coordination of maintenance schedules, service requests, equipment installations, and customer support activities.

Henderson Road, Singapore
Monday to Friday | 8:30 AM - 5:30 PM

What You'll Be Doing

Prepare service quotations, contracts, and related documentation
Coordinate preventive maintenance schedules and service appointments
Manage breakdown calls and service requests efficiently
Follow up on outstanding service jobs to ensure timely completion
Maintain and update service records, databases, and reports
Liaise with customers, service engineers, vendors, and overseas principals
Support spare parts ordering, inventory monitoring, and warranty administration
Generate reports and documentation using Microsoft Office applications
Assist in service operations through SAP, SAGE, or other ERP systems
Collaborate with internal departments to support operational objectives and customer satisfaction

What We're Looking For

Diploma in Business, Science, Engineering, Supply Chain, or a related discipline
Minimum 3 years of experience in service coordination, customer support, administration, or operational support
Experience in scientific, laboratory, medical equipment, healthcare, or technical service environments will be advantageous
Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
Experience using SAP, SAGE, or other ERP systems is preferred
Strong communication and interpersonal skills
Able to work independently while being an effective team player

Interested Apply now or reach out for a confidential discussion.

Ng Siew Thien
JAC Recruitment Pte. Ltd.
EA Licence No. 90C3026 | EA Reg. No. R22107842