Service Crew

SUMMARY:

As the Service Crew at Willow & Oak, you will welcome guests, assist with seating and ordering, and deliver prompt food and beverage service to ensure an exceptional dining experience. You will play a key role in maintaining restaurant cleanliness, preparing service stations, handling payment collection, and supporting basic kitchen prep when needed. This position is ideal for a positive, customer-focused team player who thrives in a fast-paced environment and is passionate about delivering warm hospitality.

Key Responsibilities:

• Prepare drinks according to recipe

• Greet guests upon their arrival and advise on table QR code ordering

• Assist guests with baby chair and/or wheelchair requirements

• Take order over the counter and handle payment collection

• Upsell additional items to increase revenue and enhance guests experience

• Serve drink and food orders promptly and accurately

• Cleaning and setting tables in preparation for new guests

• Set-up and clearing of restaurant before and after service, depending on shift assigned

• Prepare and replenish stations before shift starts

• Maintenance of restaurant cleanliness and workstations

• Perform opening duties and closing duties as per SOP

• Attend to guests with their requests promptly and check on guests overall dine-in experience

• Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed

• Assist guests with enquiries and recommend dishes based on preferences and menu offerings

• Ad-hoc duties assigned by manager on duty

Job Requirements:

• Previous experience in similar role preferred but not required

• Excellent communication and customer service skills

• Ability to work effectively in a fast-paced environment

• Basic hygiene and safety consciousness

• Possess a positive working attitude

• Ability to work in a team

• Ability to work flexible hours, including evenings, weekends, and holidays