Senior Operations Executive

Job Description & Requirements

You will be working with a great team serving the esteemed customers in a buzzing cafe located at National Gallery Singapore. Bakery Brera is committed to be the leading artisanal (French and European) bakery & cafe providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a leading & progressive SME.

Looking for mature individuals to work in professional artisan bakery & cafe:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity to work from home for planning and paperworks, replying customer enquiries, invoicing, ordering, supplier management, sourcing, social media, strategic marketing etc.

- opportunity for executive tasks when more experience about company and products, manage staff scheduling, process improvement, product testing etc.

- managing and curating menus for corporates, parties and events with more experience.

- Good in email management with important queries and customers.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online including social media etc and corporate customers.

- Sales and marketing plans for the cafe growth and collaborations.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- Manage mobile apps, POS and laptop applications, Microsoft office, Canva, Email etc.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long-term working relationship to grow with company.

- capable seniors, homemakers, mid career workers are welcome.

- Locals and Singapore PRs only.

- WhatsApp/Call Thrina at 98163637 for a quick chat.