Executive/ Senior Executive, Operations

Job Responsibilities:

. Ensure smooth day-to-day operations of a clinic (or cluster of clinics)

. Develop and establish business and operational plans and goals in line with company's policies and directions.

. To work closely with the Clinic Coordinators and Cluster Manager to ensure assigned tasks and assignments are carried out by clinic staff

. Lead and motivate the team of clinic staff to achieve patient delight

. To ensure that company policies and procedures are streamlined and followed throughout clinic(s) and feedback to management on issues on ground level

. To manage clinic, manpower resources and operating cost effectively

. To work closely with Corporate Services to resolve any client feedback on operational issues on medical services provided

. To ensure that service and care standards are adhered to by the clinic staff and doctors, and to take necessary corrective actions should there be any discrepancies

. To conduct regular audits on various aspects (service, patient care, financial matters) of clinic operations

. To ensure compliance to protocols and adherence to the standards set in terms of safety and quality

. To analyse statistics and costs in each cluster and implement necessary action policies and business development initiatives to ensure each clinic's profitability

Job Requirements:

. Bachelor degree, diploma, or equivalent in management studies or related field

. Proficient in English and knowledge of other languages or dialects will be advantageous to better attend to patients from diverse cultures

. Good interpersonal skills with pleasant disposition

. Experience in service and healthcare industry would be an added advantage

We regret that only shortlisted candidates will be notified.