Job Description
Senior Manager, Strategic Clients
Overview
We are seeking a Senior Manager to lead successful Oracle HCM Cloud implementations for customers while also partnering with Sales and Consulting leadership to drive new services opportunities and expansion across existing accounts. This role blends strong delivery leadership (scope, schedule, budget, quality, risk) with client-facing commercial acumen (discovery, solution shaping, estimates, statements of work, and renewals/expansions).
Key Responsibilities
Program/Project Delivery (Oracle HCM)
- Lead end-to-end delivery of Oracle HCM Cloud implementations (and related HCM capabilities) using Oracle's delivery methodology.
- Own project governance: establish project plans, status reporting, steering committees, and executive communications.
- Manage project scope, schedule, resourcing, and financials; ensure delivery meets contractual commitments and customer outcomes.
- Partner with functional and technical leads to coordinate design, build, integrations, testing, security, data conversion, training, cutover, and hypercare.
- Drive disciplined change control, manage dependencies across client teams and third parties, and proactively mitigate risks/issues.
- Ensure adherence to quality standards, compliance requirements, and documentation expectations.
Stakeholder & Customer Management
- Serve as the primary escalation point for delivery concerns and help resolve complex cross-functional issues.
- Build trusted relationships with customer executives and workstream leads; facilitate decision-making and maintain alignment on outcomes.
- Collaborate with internal teams (Consulting, Product, Support, Customer Success) to ensure a cohesive customer experience.
Pre-Sales, Growth & Commercial Support
- Support new sales and expansion opportunities by leading discovery workshops, shaping delivery approach, and contributing to solution proposals.
- Develop project estimates, delivery timelines, resource plans, and inputs to SOWs / order forms; review assumptions, risks, and dependencies.
- Identify follow-on opportunities during delivery (additional modules, optimization, integrations, analytics, managed services) and partner with Sales to qualify and progress pipeline.
- Contribute to account planning and customer roadmap discussions; help position Oracle as a strategic partner.
People/Leadership
- Provide leadership, mentorship and direction to cross-functional project teams (Consulting resources, partners, subcontractors) and promote standard processes, templates, and continuous improvement.
- Foster a high-performance, inclusive team environment focused on customer success and predictable delivery.
Required Skills & Experience
- 8+ years of project/program management experience delivering enterprise software implementations.
- 3+ years leading HCM implementations (Oracle HCM preferred); experience across multiple workstreams/modules strongly desired.
- Proven track record delivering complex, multi-workstream projects.
- Strong experience with project governance, executive communications, risk management, and change control.
- Demonstrated ability to support pre-sales activities including discovery, estimation, proposal inputs, and SOW development.
- Strong customer-facing presence with excellent communication, facilitation, and negotiation skills.
Key Competencies
- Customer obsession and executive-level communication
- Commercial mindset (pipeline thinking, value articulation, scope discipline)
- Delivery rigor (predictable execution, documentation, governance)
- Ability to influence without authority across matrixed organizations
- Analytical problem solving and decision facilitation
Qualifications
Career Level - IC4
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Confidential Information] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
