Job Description
Responsibilities
About the Team
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities
- Oversee the performance of the Key Account business largely within SEA
- Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
- Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads
- Set and drive the strategic direction of the Industry client solutions team; leveraging account and market-level insights to inform the strategy
- Engaging and building relationships with senior clients
- Establishing collaborative partnerships internally with cross-functional teams
Qualifications
Minimum Qualifications
- Experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology, with 5+ years of people management experience
- Solid understanding of media landscape, brand building and marketing as a whole for large, regional or global brands.
- Proven track record of building a profitable book of business
- Experience managing performance advertisers with a deep understanding of their challenges is a plus
- Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.
- Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
Preferred Qualifications
- Proactive, positive and exemplifies a growth mindset
- Comfortable with revenue bearing responsibilities and managing team targets
- E-commerce and Creative/Brand Strategy experience is a plus
- Highly organized, confident and self motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders
- Excellent communicator and presenter, with good interpersonal skills
- Flexible team player who navigates a fast-paced and often ambiguous environment well
- Able to travel where required
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
