As part of our growth strategy, Kardex Far East Pte Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Senior/Field Service Technician for Singapore.
JOB RESPONSIBILITIES
Service requests:
- Install and commission Kardex Automated Storage and Retrieval Systems.
- Provide an excellent level of customer service in accordance with established policy.
- Deliver basic levels of customer product training.
- Communicate effectively with Customers and the line management at prescribed intervals.
- Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
- Respond to customer service requests as directed by the line management.
- Work with minimum supervision, maintaining appropriate communication at all times.
- Aid and assist fellow workers as and when required.
Problem Resolution
- Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
- Provide first line trouble shooting and removal of root cause of faults.
- Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
- Make contributions to the ongoing development of the team and overall service performance.
Quality/Health & Safety:
- Ensure that all personal PPE is maintained as required and inspected at required intervals.
- Work within agreed quality and health and safety standards.
Database/inventory
- Ensure data is managed and provided accurately.
- Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.
REQUIREMENTS
- Education: Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
- Work Experience: Min 7 years working experience with last 5 year in field service.
- Industry experience in warehouse automation/logistics solution will be an advantage.
- Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
- Language: English - fluent (both spoken and written).
- Travel: High, in country.
Behaviours required to perform this role:
- Able to extract diagnostic data in order to ascertain root cause of reported fault.
- Logical and forward thinking when carrying out Routine Maintenance.
- Logical approach to fault analysis/problems.
- Able to follow laid down procedures and policies.
- Able to evaluate situations and respond appropriately.
- Self-motivated, self-disciplined and maintain positive attitude.
- Able to cope with varying levels of stress and pressure.
- Able to make decisions/judgements.
- Able to work beyond working hours if required (on weekends and public holidays).
Other skills/competences/qualifications:
- Service-minded.
- Customer oriented.
- Structured, independent and self-organized.
- Communicative.
- Flexible and accommodating.
- Interpersonal skills.
- Personal effectiveness.
