Job Responsibilities:
1. Field Service & Workshop Operations
- Perform service, repair, and maintenance tasks both onsite and in the workshop, ensuring a high standard of workmanship and customer satisfaction.
- Deliver after-sales service to ensure optimal equipment performance post-delivery.
2. Technical Support & Troubleshooting
- Diagnose and resolve mechanical, electrical, and hydraulic issues in heavy-duty equipment.
- Provide expert-level support to the service team for complex fault analysis and breakdown resolution.
3. Customer Engagement & Site Visits
- Conduct regular customer visits to assess service needs, build relationships, and provide technical assistance.
- Organize and execute equipment demonstrations based on customer requirements.
- Submit detailed visit reports to management after each customer interaction.
4. Sales of Service Contracts & Maintenance Packages
- Promote and sell service contracts, preventive maintenance packages, and repair services to new and existing clients.
- Coordinate with the General Manager to ensure service contracts are proposed within one month of equipment delivery.
5. Reporting & Documentation
- Complete service reports for every job and obtain customer sign-off.
- Maintain accurate documentation of service activities, including spare parts usage and inventory updates.
6. Asset & Equipment Management
- Take full accountability for all company tools, service equipment, and vehicles assigned.
- Ensure proper usage, routine maintenance, and safe storage of all issued assets.
7. Safety & Compliance
- Strictly adhere to all company safety standards, operational procedures, and housekeeping practices during service tasks.
8. Additional Responsibilities
- Carry out other duties as assigned by management to support overall service operations.
Job Requirements
- Education: Diploma in Electrical or Mechanical Engineering, or equivalent technical qualification.
- Experience: Minimum 4-5 years of hands-on experience servicing heavy-duty machinery, including installation, maintenance, and troubleshooting.
- Technical Skills:
Proficient in interpreting electrical diagrams and hydraulic schematics.
Strong understanding of mechanical, electrical, and hydraulic systems in industrial equipment.
Demonstrated diagnostic and analytical problem-solving abilities. - Work Style: Capable of working independently or as part of a field service team in diverse and dynamic environments.
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to
EA License No: 13C6305
Reg. No.: R24120636 (NG KHO YIN)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
