Senior Executive, Venue Event Services

Responsibilities

In this role, you will be responsible for the successful end-to-end delivery of events hosted within the venue, including conferences, corporate events, and client functions. This role focuses on upselling opportunities, operational planning, on-site execution, and stakeholder coordination, ensuring all events are delivered safely, efficiently, and to the required quality standards in accordance with venue policies and regulatory requirements.

• Manage the full event lifecycle within the venue, from initial planning and coordination through to on-site execution and post-event wrap-up.
• Translate client and organiser requirements into operationally sound, venue-compliant event plans, while identifying opportunities to upsell venue services where appropriate.
• Develop and manage event timelines, operational schedules, and on-site deployment plans.
• Act as the primary point of contact for venue-related matters across all event phases, including build-up, live event days, and teardown.
• Coordinate closely with internal teams (Operations, Facilities, Sales, etc.) to ensure aligned and timely event delivery.
• Liaise with event organisers, contractors, and service providers to ensure all works comply with venue rules, safety standards, and approved timelines.
• Identify opportunities to enhance event delivery through additional venue services, in collaboration with relevant internal teams.
• Ensure all events comply with venue policies, safety regulations, and relevant statutory requirements, implementing necessary controls and approvals as required.
• Proactively manage and resolve operational issues, conflicts, and on-site incidents, including escalation and crisis management where required.
• Maintain accurate event documentation and records, including operational notes, feedback where applicable.
• Any ad hoc duties as assigned by Reporting Officer from time to time.
  
  

Qualifications

• Minimum 2 - 3 years of relevant experience in a venue-based event, operations, or hospitality environment.
• Strong understanding of venue operations, on-site event execution, and safety considerations.
• Customer-oriented mindset, focused on delivering positive experiences while upholding venue standards.
• Proven ability to work effectively with multiple internal departments and external stakeholders.
• Ability to multi-task and manage multiple priorities across concurrent events and timelines
• Strong planning, organisational, and time management skills, with the ability to manage multiple events concurrently.
• High level of attention to detail and sound operational judgment.
• Resourceful, proactive, and calm under pressure in a live event environment.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel).
• Willingness to work flexible hours, including evenings and weekends, based on event requirements.