Senior Executive, Supply Chain Management (Order Management)

Tasks:

Daily Operations:

• Order entry and order clarification with customers and production scheduler

• Issue Order Acknowledgment to customers and ensuring sales orders follow sales terms and conditions

• Prioritization and tracking of customers orders in SAP, including expediting and handling change request

• Analyze and prepare shipment documentation according to the delivery schedule plan

• Generate invoicing and point of contact on billing matters, which include preparation of LC documents for bank submission

• Vetting of contracts, in terms of shipping terms and requirements

• Communicate and coordinate with external customers and internal stakeholders to deliver the orders accordingly

• Reverse logistics handling, including the issuing of credit memo

• Attend to customer's feedback and work closely with key stakeholders to resolve issues

• Support New product introduction (NPI) activities

• Coordinate in product End of Live (EOL) activities, with emphasized on the appropriate supply chain activities

• Respond promptly to customer inquiries

• Analyze and support in KPI reporting to provide high level of customer service

• Review order processing procedure according to the business needs

• Participate in continuous process improvement and projects

• Ad-hoc logistics tasks assigned

Tactical:

• Drive the planning and countermeasure in supply chain risks for order fulfillment of box orders worldwide

• Establish and maintain performance matrix and standards that monitor clearly the health of the overall supply chain activities in a transparent manner

• Measure and implement action plans to ensure cost-effective and efficient SC processes

• Establish and maintain Work Instructions and procedures in supply chain topics for box business

• Review and re-engineer existing box business order management processes

Qualifications:

• Minimum Diploma or Degree equivalent in Logistics or equivalent.

• At least 3 years of related experience in Order Processing / Order Fulfillment functions preferably in Manufacturing environment

• Proficient in SAP R3 SD/MM Modules and S4 Hana system

• Good knowledge and experience in handling L/C, Incoterm, Credit/Debit note ops

• Knowledge in Strategic Goods Documentation and control

• Proficient in Microsoft Office, especially in MS excel

• Customer oriented focus and mindset

• Good communication and interpersonal skills in both written and spoken English

• Mature and has a team player attitude while being able to work independently

• Possess excellent communication and negotiation skills

• Attention to detail and accuracy