About The Company
We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.
Job Summary
The successful candidate will be responsible for providing end-to-end HR support across the employee lifecycle, from onboarding through to exit, with a focus on ensuring a consistent, high-quality employee experience. This role also holds a specialization in Learning & Development (L&D), playing a key part in driving L&D programs & initiatives.
This role is based in Tampines.
Key Responsibilities
Learning & Development (L&D)
- Conduct annual training needs analysis for each function and propose training and development plans within the approved budget.
- Design and maintain competency frameworks aligned with functional requirements across job levels.
- Implement learning programmes, onboarding plans, and e-learning modules.
- Gather feedback from employees and managers on learning initiatives and programmes.
- Source, assess, and manage external training vendors.
- Monitor and manage training budget utilisation, prepare usage reports, and ensure timely grant applications (e.g. SSG, SkillsFuture).
- Track training enrolments, attendance, post-training feedback, and completion status.
- Ensure audit readiness by maintaining accurate L&D records and supporting documentation.
- Ensure adherence to L&D policies (e.g. external training sponsorship, further education).
- Review and recommend enhancements to L&D-related policies in line with company budget and direction.
Performance Management
- Support the annual performance management cycle, including goal setting, mid-year reviews, and year-end evaluations.
- Assist employees and managers in setting SMART goals aligned with business and functional KPIs.
- Track and follow up on performance submissions across departments.
- Provide administrative and systems support for performance reviews, calibration sessions, and performance ratings.
- Identify training or development needs based on performance results.
- Follow through on development programmes with relevant employees in a timely manner.
Employee Lifecycle & Engagement
- Act as the first point of contact for employees on day-to-day HR-related queries.
- Facilitate onboarding and orientation programmes for all new hires.
- Conduct structured check-ins with new joiners at 30, 60, and 90 days to support integration, gather feedback, and recommend improvements to the onboarding experience.
- Manage employee movement processes such as promotions, transfers, contract extensions, and exits.
- Conduct exit interviews and provide action plans to support employee retention and engagement.
- Maintain regular check-ins with employees to monitor engagement and flag potential disengagement or attrition risks.
Qualifications
- Diploma in Human Resources, Business Administration, or a related field.
- At least 3 years of relevant HR experience, preferably in retail FMCG industry.
- Possess in-depth knowledge of the Singapore's labour regulation.
- Prior experience in designing and implementing learning and development (L&D) programmes is required.
- Good coordination, communication, and interpersonal skills, with the ability to engage effectively with employees and stakeholders across all levels.
- Capable of managing multiple priorities and timelines in a fast-paced environment.
