Customer Service: Promote and ensure excellent customer service by resolving customer complaints 24/7 everyday. Establish and maintain customer service standards to ensure a consistent and high-quality experience.
Sales and Marketing: Collaborate with marketing teams to implement promotional campaigns and drive sales.
Compliance and Risk Management: Conduct regular audits to ensure inventory accuracy and minimize loss.
Business Development: Exploring new market verticals for revenue growth.
Required Skills and Qualifications:
Proven experience in retail business development with at least 3 years in a leadership role.
Strong leadership, communication, and interpersonal skills.
Excellent organizational and time-management skills.
Knowledge of inventory management, budgeting, and financial reporting.
Ability to adapt to changing market conditions and customer needs.
Ability to create new market segment for company growth
Education:
A bachelor's degree in business administration, retail management or a related field is preferred.
Work Environment:
Daily travel between locations for stocktaking and audit. The role will require working weekends, holidays, and evenings.
This role requires hands-on management to ensure the retail operations run effectively and profitably.
