Ensure timely execution and compliance with all mandatory core training programmes as per Shangri-La Group standards.
Conduct engaging and informative Orientation programmes for all new joiners to ensure a strong start to the employee journey.
Oversee the maintenance and updates of training records and modules on Shangri-La Academy (Shang Academy), ensuring learning data is up-to-date and audit-ready.
Collaborate with department heads and HR team to identify training needs and deliver tailored learning solutions that support operational performance and service standards.
Ensure the training component of onboarding is conducted effectively and all new hires meet learning and compliance milestones within required timeframes.
Develop and maintain the hotel's Annual Training Calendar, ensuring training sessions are effectively scheduled, delivered, and documented.
Evaluate training effectiveness through feedback, performance indicators, and post-training assessments, proposing improvements when needed.
Manage training logistics including venue setup, materials preparation, and coordination with internal/external trainers.
Ensure training budget is tracked and optimized, and relevant training expenses are processed accurately and timely.
Act as the Learning & Development representative during audits, providing documentation and support for all training-related matters.
Foster a learning culture by promoting self-directed learning, e-learning tools, and knowledge-sharing initiatives across departments.
Maintain strong partnerships with training vendors, government agencies (e.g., SkillsFuture), and industry partners for training grants, learning resources, and external programmes.
Liaise with external institutions such as universities and polytechnics on internship placements manage intern onboarding, engagement, and evaluations in partnership with HR and department managers.
Drive employee engagement initiatives and take overall lead in executing property-wide activities that foster a positive and motivated workplace culture.
Manage and execute internal and external recognition programmes (e.g., Star of the Month, long service awards, national-level recognition) to celebrate employee contributions.
Take full ownership of planning and executing monthly hotel birthday celebrations - Moment of Joy (MOJ) - ensuring a memorable and consistent experience for all staff.
Support HR in cross-functional projects, employee experience initiatives, and other duties as assigned to enhance overall HR service delivery.
Requirements:
Diploma/Degree in Human Resources, Hospitality Management, Business Administration, or related field.
At least 3-5 years of experience in Learning & Development, preferably within the hospitality or service industry.
Proven ability to conduct stand-up training and orientation sessions confidently and effectively.
Strong facilitation, presentation, and interpersonal skills.
Knowledge of adult learning principles and training methodologies.
Proficiency in MS Office familiarity with e-learning platforms an advantage.
Excellent organizational and project management skills.
Ability to evaluate training effectiveness and prepare reports for management review.
Passion for people development and service excellence.
Energetic, engaging, and approachable with a hands-on attitude.
Culturally sensitive with ability to engage a diverse, multicultural workforce
