Job Description
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Key Responsibilities
- HR Operations & Data Management
- Perform accurate and timely data entry and transaction processing across HR systems (e.g., onboarding, movements, offboarding, benefits, payroll inputs).
- Conduct second-level checks to ensure data accuracy, policy compliance, and adherence to audit requirements.
- Maintain high standards of data privacy and confidentiality in line with company guidelines and statutory regulations.
- HRIS Support & User Acceptance Testing (UAT)
- Participate in and execute User Acceptance Testing (UAT) for HRIS enhancements, new modules, workflow changes, and system upgrades.
- Document test results, report defects, and coordinate resolution with IT and vendor partners.
- Provide feedback and insights to improve HRIS functionality and user experience.
- Service Delivery & Enquiry Management
- Handle and resolve employee and manager enquiries related to HR policies, processes, and systems.
- Ensure enquiries are tracked, resolved within agreed SLA timelines, and escalated appropriately when needed.
- Support the enhancement of knowledge base articles and FAQs to reduce recurring enquiries.
- Build and update SOPs
- SLA Monitoring & Reporting
- Monitor performance metrics, service volumes, and SLA adherence.
- Prepare and analyse service delivery reports to identify trends, bottlenecks, and opportunities for improvement.
- Recommend corrective or preventive actions to maintain consistent and high-quality service delivery.
- Process Improvement & Mini Projects
- Lead and execute improvement projects end-to-end, including scoping, root-cause analysis, stakeholder engagement, implementation, and post-implementation review.
- Identify gaps and propose solutions to streamline workflows, reduce manual work, and enhance employee experience.
- Support standardisation, automation, and documentation of HR processes (SOPs/Work Instructions).
- Business Partner (BP) Support
- Manage and fulfil HR Business Partner (BP) requests efficiently, including data analysis, reports, case investigations, and process clarifications.
- Act as a liaison between HR Shared Services and HRBPs to ensure smooth collaboration and service alignment.
- Proactively communicate updates, clarify requirements, and support HRBPs in delivering strategic people agenda.
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Qualifications & Requirements
- Diploma or bachelor's degree in human resources, Business Administration, or related field.
- Minimum 35 years of experience in HR Shared Services, HR Operations, or HRIS support.
- Strong knowledge of HR processes across the employee lifecycle.
- Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) preferred.
- Proficient in Excel, reporting tools, and process documentation.
- Strong attention to detail, analytical mindset, and commitment to data accuracy.
- Excellent communication and stakeholder management skills.
- Ability to multi-task, prioritise, and handle sensitive information with discretion.
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Key Competencies
- Operational excellence and process orientation
- Problem-solving and critical thinking
- Customer service mindset
- Collaboration and communication
- Project coordination
- Adaptability and continuous improvement mindset
