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Job Responsibilities:
End-User Support & Deployment
Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
Deliver timely and effective assistance to ensure minimal disruption to business operations.
Service Desk Operations
Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users
Customer Experience and Operational Experience
Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.
Endpoint Security Monitoring
Monitor endpoint security management consoles
Escalate malware incidents promptly to contain threats and prevent network compromise.
Procurement Assistance for the Team
Support procurement processes, example prepare quotations and recommendations for approval, handle goods receipt, and certifying invoices for payment.
Application and/or Training Development for User Empowerment
Recommend and/or develop applications that improve office productivity or enable better decision making.
Prepare engaging training materials that contribute to enhancing user competency in office productivity tools and raise awareness of cybersecurity best practices.
Technology Innovation
Stay abreast of industry trends and emerging technologies.
Recommend and leverage new solutions to optimize processes and strengthen IT architecture
Qualifications / Experience:
Degree/Diploma holder in Computer Science/Information Technology or equivalent
1-2 years working experience in end user computing support and service delivery.
Good working knowledge of Asset Lifecycle Management System and Mobile Device Management software.
Good working knowledge in administrating Microsoft Office 365
Familiar with endpoint protection solutions such as McAfee, Sophos etc.
Excellent problem-solving and communication skills.
A proactive mindset with a passion for continuous learning and innovation
Ability to work independently with minimum supervision.
Job ID: 148440427
Skills:
service delivery, Records Management, operations, Customer Satisfaction, digitisation
Skills:
Microsoft Office 365, Social media, Basic design tools, Case management systems
Skills:
Microsoft Office 365, Qlik, Coupa, operations, logistics
Skills:
Asset Management, Work Pass Administration, Hr Operations, Payroll Support, Oracle HR system, IT Support Coordination, Benefits Claims, Helpdesk Liaison, Health Safety, Employee Engagement, Procurement, HRIS data management, Vendor Security Management, Employee Lifecycle Management, Facility Management, Hr Administration, Compliance Policy
Skills:
Adobe Photoshop, Administration, Hospitality, Skin Care, Enthusiasm to learn, Customer Service Delivery, Communication Skills, Design, Hardworking, Layout, Facials, Interpersonal Skills, Beauty Services
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