Responsibilities and Duties:
- Provide excellent customer service to a portfolio of high-net-worth clients, ensuring a personalised and professional experience.
- Take full ownership of client accounts and act as their primary point of contact.
- Build and maintain long-term client relationships through consistent, high-quality communication and follow-up.
- Respond promptly to client inquiries and ensure all issues are resolved thoroughly and in a timely manner.
- Work closely with internal departments to ensure client requests are accurately understood and fulfilled.
- Coordinate with operations, compliance, and other key teams to deliver a seamless and consistent service experience.
- Manage all client interactions in accordance with company service standards and compliance policies.
- Keep detailed records of all client communications, transactions, and service issues.
- Help identify recurring client issues and work with the team to improve processes and overall customer experience.
- Take the lead in onboarding new clients, making sure their initial experience is smooth and welcoming.
- Handle escalated or sensitive client concerns with professionalism and discretion.
- Monitor service trends and provide regular reports and insights to the management team.
- Support junior team members by sharing best practices and promoting a strong service culture.
- Perform other administrative and support tasks as needed.
Job Requirements:
- Min Diploma/ Degree qualification, with at 3 years in a client servicing role
- Ability to multi-task and manage workload/time effectively with excellent follow-through, pay attention to quality and details, with a high sense of urgency
- Great interpersonal and communication skills in both English and Mandarin to liaise with clients/colleagues
- Good team player and able to work independently
Our Benefits
- 21 days Annual Leave
- Medical & Dental benefits upon confirmation
- AWS and variable bonus
- Working hours: 9am to 5pm or 10am to 6pm
