Senior Executive, Customer Experience

Description

• Salary up to $5,000 with Bonus
• Location at Ubi
• Customer Service experience is a MUST

Responsibilities

• Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs.
• Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences.
• Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business.
• Conduct surveys and present findings to guide service enhancement strategies.
• Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building.
• Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques.

Skills and Qualifications

• At least Diploma in Business related field
• Minimum 3 years of experience in customer service or customer relationship management